Everything you need to know before your visit — booking, cancellations, privacy and your care.
By booking an appointment with Matt Newbery Professional, you agree to the following Terms & Conditions.
Matt Newbery Professional is a private aesthetics and beauty clinic operating on an appointment-only basis. All treatments are subject to consultation, assessment, suitability and practitioner discretion.
Appointments may be booked online, by telephone, email, social media messaging or in person. A booking fee may be required to secure an appointment. Appointment times are reserved exclusively for each client.
All booking fees and deposits are strictly non-refundable and non-transferable. Booking fees are paid to reserve clinic time, practitioner availability and consultation services. Booking fees will be retained in all circumstances including, but not limited to: client cancellation; client rescheduling; failure to attend; late arrival; treatment being deemed unsuitable; undisclosed medical conditions; contraindications identified during consultation; practitioner refusal of treatment on safety grounds; and change of mind. Booking fees cannot be transferred to another person, treatment or appointment unless agreed solely at the discretion of Matt Newbery Professional.
A minimum of 72 hours' notice is required to cancel or reschedule an appointment. Appointments cancelled with less than 72 hours' notice may result in loss of any booking fee paid. Appointments cancelled within 24 hours of the appointment time may be charged at up to 100% of the full treatment value. Failure to attend an appointment without notice (a "No Show") will result in the full treatment cost becoming immediately payable. Future appointments may be refused following repeated cancellations or no-shows. Substantial treatment appointments may ordinarily be rescheduled once only — see Appointment Amendments under the Cancellation Policy below.
Where card details are provided during booking, you authorise Matt Newbery Professional to charge the card held on file for late cancellation fees, no-show fees, outstanding balances, and charges due under these Terms & Conditions. By providing your payment details, you confirm your agreement to these Terms & Conditions.
Clients must provide complete, accurate and honest medical information before treatment. This includes, but is not limited to, medical conditions, current medications, allergies, pregnancy or breastfeeding, skin disorders, recent procedures, previous adverse reactions and contraindications. Failure to disclose relevant information may result in treatment being postponed, modified or refused. No refund will be provided where treatment cannot proceed due to undisclosed information or contraindications.
All treatments are subject to consultation and assessment. Attendance at a consultation does not guarantee treatment. Matt Newbery Professional reserves the right to postpone, modify or decline treatment where it is considered unsafe, inappropriate or unsuitable. Consultation time remains chargeable regardless of treatment outcome.
Aesthetic and beauty treatments involve individual biological responses, and results vary significantly between clients. No guarantee is made regarding treatment outcomes, degree of improvement, longevity of results or the number of treatments required. Photographs, testimonials, social media content and previous client results are provided for illustrative purposes only and do not constitute a guarantee of future results.
Matt Newbery Professional reserves the right to refuse treatment at any time where a contraindication exists, medical information is incomplete, treatment is deemed unsafe, client expectations are unrealistic, practitioner wellbeing or safety may be compromised, or behaviour is inappropriate. Any refusal of treatment shall remain entirely at the practitioner's discretion.
Clients are expected to arrive at their scheduled appointment time. Clients arriving late may have treatment time reduced. Clients arriving more than 15 minutes late may have their appointment cancelled or rescheduled, and full charges may still apply.
Matt Newbery Professional is a private clinic operating by appointment only. Clients should attend appointments alone wherever possible. Guests, friends or family members are not permitted unless previously agreed. Children must not attend appointments unless they are receiving treatment themselves or prior permission has been granted. Children are not permitted to accompany clients attending aesthetic treatments, facials, advanced skin treatments or injectable appointments. This policy exists for safety, insurance and clinical reasons.
Injectable treatments are strictly available to clients aged 18 years and over, and proof of age may be requested. Certain beauty treatments may be available to younger clients where appropriate parental consent has been obtained.
Payment is due on completion of treatment unless agreed otherwise. Outstanding balances remain payable regardless of any future dispute regarding treatment satisfaction. Failure to make payment may result in debt recovery action, and any costs incurred in recovering unpaid balances may be added to the amount owed.
Treatment packages are non-refundable and non-transferable. Unused sessions must be redeemed within 12 months of purchase unless otherwise stated. Expired sessions cannot be refunded or exchanged. Late cancellation or non-attendance of a prepaid session is governed by the Cancellation Policy below.
These terms apply to all prepaid annual treatment plans (including Annual Brow Plans, Long-Term SkinPen Plans and the Collagen Wave Annual plans in both 45- and 60-minute formats) and supplement clause 14 above.
Validity. Every annual plan is valid for 12 months from the date of purchase. All treatments included in a plan must be used within that 12-month period; unused treatments expire at the end of it. Leaving longer intervals between appointments, or moving or rescheduling an appointment, does not extend the plan's expiry date. Clients are responsible for booking appointments with sufficient time remaining in their plan; an appointment being unavailable on a preferred exact day does not automatically extend the plan. Plans cannot be extended beyond their 12-month validity except where MNP Clinic is required to do so by law.
Treatment rhythm. References such as "every 4 weeks", "every 5 weeks", "every 6 weeks", "monthly" or "every other month" describe the intended maintenance rhythm of a plan. They are not a guarantee of an appointment on an exact date or at an exact interval; appointments may be adjusted where necessary within the plan's 12-month validity.
Personal use. Annual plans are purchased for, and may only be used by, the named client. Treatments cannot be transferred, gifted, sold or shared unless MNP Clinic expressly agrees otherwise.
Clinical suitability. All skin treatment plans remain subject to ongoing clinical suitability, and purchasing a plan does not override clinical judgement: a practitioner may postpone, modify or decline a treatment where it is not clinically appropriate. If a client becomes genuinely unable to continue a plan for clinical reasons, MNP Clinic will review the situation individually, in accordance with the client's statutory rights and applicable consumer law.
Cancellations and missed appointments. MNP Clinic's standard cancellation policy, as set out in clause 4 and in the Cancellation Policy below, applies to every appointment booked as part of an annual plan.
No cash value. Annual-plan treatments have no cash redemption value and cannot be exchanged for retail products, cash or unrelated treatments. Any clinically necessary change to a treatment programme is considered individually by MNP Clinic.
Refunds and statutory rights. Annual plans are treatment packages for the purposes of clause 14. Nothing in these terms affects your statutory rights as a consumer, and nothing in this section is intended to penalise a client where MNP Clinic itself has been unable to provide a purchased service.
Other terms. All other MNP Clinic booking, consultation, suitability, cancellation and treatment terms continue to apply to annual plans.
These terms apply to MNP Clinic’s monthly treatment subscriptions and supplement the general terms above.
Nature of the membership. All treatment subscriptions are rolling monthly memberships — they are not fixed twelve-month contracts. A member may cancel at any time by giving one month’s notice, subject to the medical and compassionate provisions below. Cancellation does not retrospectively refund payments already collected.
Payment. Payment is collected automatically each month, in advance, on the recurring date selected by the member. The treatment entitlement relating to a given month becomes available once that month’s payment has been successfully received; treatment will not be provided against an entitlement for which payment has not been received. Monthly payments are non-refundable once successfully collected. Where payment has been taken and the membership is subsequently cancelled, any valid treatment entitlement already created by that payment remains available for the remainder of its applicable 60-day redemption period, subject to the normal booking and cancellation rules.
Redemption — 60 days. Each monthly treatment entitlement must be redeemed within 60 days of the payment that created it. An entitlement unused after 60 days expires and cannot ordinarily be refunded, transferred, exchanged for cash or accumulated indefinitely. Members are responsible for booking and attending within the redemption period; MNP Clinic is not responsible for repeatedly chasing members to use their entitlements. Where a member has made a reasonable attempt to book within the 60 days but MNP Clinic itself cannot offer reasonable availability, the member will not lose that treatment solely because of the clinic’s availability, and MNP Clinic may extend the redemption period appropriately.
Appointments. Subscription treatment appointments are subject to MNP Clinic’s Cancellation Policy, including the 72-hour notice requirement and the Appointment Amendments provisions: a substantial treatment appointment may ordinarily be rescheduled once only. Membership does not create additional rescheduling rights, and moving an appointment does not pause or alter the monthly billing cycle.
Failed payments. Where a recurring payment fails, the payment system retries up to three times over four days. A failed first attempt does not terminate the membership, and MNP Clinic may contact the member to resolve the issue. No new entitlement is created until payment is received. If payment remains outstanding after the retry process and reasonable attempts to resolve it, MNP Clinic may suspend or terminate the membership. No late-payment fees apply.
Changing tier. Members may move between available membership tiers by giving one month’s notice; the new tier and price take effect from the appropriate subsequent billing date. No charge applies to changing tier.
Price protection. A member’s agreed monthly price — including any historic or legacy price — is protected for as long as the membership remains continuously active. A member who cancels and later rejoins does so at the membership pricing in force at the time of rejoining. An authorised medical or compassionate pause is not treated as cancellation for the purposes of price protection.
Payment methods. Klarna and Clearpay are not available for recurring monthly subscription payments. Finance options advertised for courses and packages do not apply to subscriptions.
Clinical suitability. Membership does not guarantee that a treatment remains clinically appropriate: clinical suitability and safety always take priority over membership entitlement. Members should tell MNP Clinic about relevant changes to their health, medication, pregnancy status or other circumstances that could affect treatment. Where treatment becomes temporarily or permanently inappropriate, the provisions below apply.
Medical and compassionate circumstances. Where a genuine medical or serious compassionate circumstance arises — for example pregnancy, surgery, significant illness, a new contraindication, serious illness affecting a partner or immediate family member, or significant caring responsibilities — MNP Clinic may, at its discretion, allow immediate cancellation without the usual notice, a temporary pause, an extension of an affected entitlement, suspension of normal redemption periods, or another reasonable arrangement. These examples are not exhaustive. Any such arrangement is discretionary, applies to that member’s individual circumstances, does not count as a permitted appointment amendment, does not affect protected pricing, and does not create an entitlement for any other member.
Termination by MNP Clinic. MNP Clinic may suspend or terminate a membership where reasonably necessary — including persistent non-payment, repeated late cancellations or no-shows, repeated breaches of booking or amendment rules, abusive or inappropriate behaviour, misuse of the membership, clinical or safety reasons, or another serious operational reason. Nothing in this section affects a member’s statutory rights.
These terms govern the MNP Recommend & Reward scheme, under which existing clients receive MNP Clinic credit for genuine recommendations.
Who qualifies. The person you recommend must be genuinely new to MNP Clinic: existing or previous clients do not qualify as new-client referrals, and self-referrals do not qualify. The recommendation must be attributable to you — the new client should name you when they enquire, book or attend.
When credit is earned. Referral credit is issued only once the new client has attended and paid for their first qualifying treatment. An enquiry, consultation, booking, booking fee, deposit or unattended appointment does not qualify. One referral reward is available per referred new client. The treatments that qualify, and the credit each carries, are those published on our Recommend & Reward page at the time the new client first attends.
Course and programme upgrades. Where the referred client purchases a qualifying course, package or programme within 30 days of their first qualifying treatment, the referral reward may be upgraded to the applicable course or programme reward. The upgraded reward replaces the original first-treatment reward rather than stacking on top of it: any credit already issued for the first treatment counts towards the upgraded total, and only the difference is added.
Accumulation. Referral credits may accumulate where multiple genuine new clients are successfully referred; there is no limit to the number of genuine new clients you may recommend.
Nature and validity of credit. Referral credit is MNP Clinic credit: it has no cash value, cannot be exchanged for cash, and cannot be transferred or sold to another person. Each individual credit is valid for six months from the date that credit is issued, after which it expires; expired credit cannot be reinstated or extended. Credit may be used towards eligible treatments at MNP Clinic, subject to our normal booking and treatment terms, and cannot be applied retrospectively to treatments already received or paid for.
The referred client’s pricing. The referral reward belongs to the recommending client. The referred client receives whatever legitimate new-client or introductory pricing is generally available at the time; referral rewards do not entitle the referred client to any additional discount.
Integrity of the scheme. Where a referred client receives a refund or a payment is reversed, MNP Clinic reserves the right to withdraw any referral credit generated by that transaction. MNP Clinic also reserves the right to refuse or withdraw rewards where it reasonably believes the scheme is being misused, manipulated or used fraudulently.
Changes to the scheme. MNP Clinic may amend, suspend or withdraw the Recommend & Reward scheme at any time. Valid credit already issued before any change remains subject to the terms that applied when it was issued, unless there is a legitimate reason otherwise.
Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers are non-refundable and cannot be exchanged for cash. Lost, stolen or expired vouchers cannot be replaced. Extensions may be granted solely at the discretion of Matt Newbery Professional.
Clinical photographs may be taken before, during and after treatment. These images form part of the client's confidential treatment record. Marketing use of images will only occur where separate consent has been obtained.
Clients agree to follow all aftercare instructions provided. Failure to follow aftercare guidance may affect treatment outcomes and may void any entitlement to review appointments or corrective treatment. Matt Newbery Professional cannot accept responsibility for complications arising from failure to follow aftercare advice.
In the event of a chargeback, payment dispute or payment provider investigation, Matt Newbery Professional reserves the right to provide consultation records, consent forms, booking confirmations, communication records, treatment photographs, medical questionnaires and signed documentation to the relevant payment provider, financial institution or dispute resolution service.
Matt Newbery Professional operates a zero-tolerance policy towards abusive, aggressive, threatening, discriminatory or inappropriate behaviour. Any such behaviour may result in immediate termination of treatment, cancellation of future appointments, or refusal of future services, without refund.
Nothing in these Terms & Conditions excludes liability where such exclusion would be unlawful. To the fullest extent permitted by law, Matt Newbery Professional shall not be liable for indirect, incidental or consequential losses arising from treatment or services provided.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
↑ Back to topWe reserve appointment times exclusively for each client. The following policy allows us to offer those times fairly to everyone.
A minimum of 72 hours' notice is required to cancel or reschedule any appointment. This allows us to offer the time to another client.
Booking fees and deposits are non-refundable. Where an appointment is cancelled with less than 72 hours' notice, any booking fee paid may be lost.
Appointments cancelled within 24 hours of the appointment time may be charged at up to 100% of the full treatment value.
Failure to attend an appointment without notice will be charged at the full treatment price.
Substantial skin and body treatment appointments — including NeoGen, Collagen Wave, SkinPen, PureDerma, NOON peels, Dermalux treatment appointments and body contouring — together with appointments booked as part of any course, programme, prepaid package, annual skin or body plan, or membership/subscription, may ordinarily be rescheduled once only, subject at all times to the notice periods and charges set out in this Cancellation Policy.
Once an appointment has been transferred to a new date, that booking cannot ordinarily be transferred again. A request for a further amendment will be treated in accordance with the applicable cancellation, booking fee, course, package, membership or subscription terms.
Routine brow appointments are exempt from this once-only restriction — including routine brow appointments redeemed through an Annual Brow Plan. The distinction is based on the type of appointment, not how it was paid for. All brow appointments remain subject to MNP Clinic’s standard cancellation and notice policy, and Annual Brow Plan appointments must still be taken within the plan’s 12-month validity period.
MNP Clinic may, at its discretion, make an exception in exceptional circumstances. Any such exception is a goodwill gesture on that individual occasion only — it does not waive these terms, reset the amendment count, or create an entitlement to further amendments.
Rescheduling an appointment never extends the validity, expiry or redemption period of any course, package, annual plan — brow or skin and body — or subscription.
This section applies to treatments forming part of any prepaid course, package, programme, annual treatment plan or monthly subscription entitlement. Such appointments may ordinarily be rescheduled once only, as set out under Appointment Amendments above, with the standard 72-hour notice requirement applying; rescheduling never extends the validity, expiry or redemption period of the course, package, plan or entitlement concerned.
Late cancellation or late amendment. Where a client cancels, or seeks to amend, a prepaid treatment appointment without the required 72 hours’ notice, the treatment allocated to that appointment is forfeited from the prepaid allocation and treated as redeemed. No replacement session, extension, additional session or refund is due in respect of a forfeited treatment.
Non-attendance. Where a client fails to attend a prepaid treatment appointment without the required notice, the treatment allocated to that appointment is likewise forfeited and treated as redeemed.
Discretion and statutory rights. MNP Clinic may, at its discretion, make an exception in genuine exceptional circumstances, consistently with the medical and compassionate provisions above. Any such exception applies to that individual occasion only — it does not waive these terms, reset an appointment’s amendment count, or create an entitlement or precedent for any client. Nothing in this section affects a client’s statutory rights.
We reserve the right to refuse future bookings following repeated cancellations or no-shows.
Clients arriving more than 15 minutes late may have their appointment cancelled or their treatment time shortened. Full charges may still apply.
Where card details are held on file, you authorise Matt Newbery Professional to charge any applicable cancellation or no-show fee to that card in accordance with our Terms & Conditions.
↑ Back to topWe want every client to feel confident in their care. This policy sets out clearly how refunds are handled at Matt Newbery Professional.
All booking fees and deposits are strictly non-refundable and non-transferable. They reserve clinic time, practitioner availability and consultation services, and are retained accordingly.
No refunds are given for treatments that have been completed.
No refund will be provided where a treatment cannot proceed due to undisclosed medical conditions, contraindications, or inaccurate information supplied by the client.
Aesthetic treatments depend on individual biological responses, and results vary between clients. Outcomes cannot be guaranteed. Dissatisfaction with results alone does not automatically entitle a client to a refund.
Treatment packages are non-refundable and non-transferable.
Gift vouchers are non-refundable and cannot be exchanged for cash.
Any refund offered is entirely at the discretion of Matt Newbery Professional. Where a discretionary refund or goodwill gesture is made, it does not set a precedent for any future request.
↑ Back to topTo protect both our clients and our clinic time, card details may be held securely at the time of booking. This policy explains how.
Where card details are provided, they may be securely stored through our approved booking and payment providers. Card data is handled entirely by secure, third-party payment providers and is not stored directly by the clinic.
No payment is taken at the time of booking unless otherwise stated.
By providing your card details, you authorise Matt Newbery Professional to charge the card held on file for late cancellation fees, no-show fees, outstanding balances, and any charges due under our Terms & Conditions.
Where reasonably possible, you will be notified before any charge is processed.
All card data is processed in compliance with UK GDPR and applicable data protection legislation. See our Privacy Policy for further detail on how we handle your information.
↑ Back to topMatt Newbery Professional is a private clinic operating by appointment only. The following policy keeps the clinic safe, calm and confidential for everyone.
Clients should attend appointments alone wherever possible.
Guests, friends and family members are not permitted unless agreed in advance.
Children may attend only if they are receiving treatment themselves, or where prior permission has been granted. Children must not accompany clients attending injectable treatments, advanced skin treatments, facials or medical aesthetic procedures.
This policy is in place for reasons of safety, insurance, confidentiality and clinical care.
We reserve the right to refuse or reschedule treatment where this policy is not followed.
↑ Back to topMatt Newbery Professional is committed to protecting your privacy. This policy explains what information we collect, why, and your rights under UK GDPR.
We may collect information through website enquiry forms, our online booking system, consultation forms, treatment consent forms, clinical photography, and email marketing sign-ups where consent is given. This may include your name, contact details, date of birth, medical history, treatment records and photographs.
We process your information to provide safe and appropriate treatment, manage appointments and payments, maintain accurate clinical records, meet our legal and insurance obligations, and — where you have consented — to send you marketing communications.
We rely on the following lawful bases: contract (to provide the services you book); legal obligation (to keep clinical and financial records); legitimate interests (to run and protect our clinic); and consent (for marketing and for any use of images beyond your clinical record). Health information is treated as special category data and is handled with additional care under the conditions for health and medical care.
Consultation notes, medical questionnaires, consent forms and treatment records form part of your confidential clinical record and are retained securely in line with professional and insurance requirements.
Clinical photographs form part of your treatment record. Images are only used for marketing where you have given separate, explicit written consent, which you may withdraw at any time.
We retain personal and clinical records only for as long as necessary to meet professional, legal, insurance and regulatory requirements, after which they are securely destroyed.
Appropriate technical and organisational measures are in place to protect your information. Booking and payment data is handled by secure, approved third-party providers.
You have the right to be informed; to access your data; to rectification; to erasure (where applicable); to restrict or object to processing; and to data portability. You also have the right to withdraw consent at any time and to complain to the Information Commissioner's Office (ICO).
To exercise any of your rights, or for any privacy query, contact us at info@mnpclinic.co.uk.
Our website may use cookies and similar technologies to ensure the site functions correctly and to understand how it is used, so we can improve it. Non-essential and analytics cookies are only used where you consent. You can manage or disable cookies through your browser settings at any time.
↑ Back to topThese terms govern your use of the Matt Newbery Professional website.
This website is owned and operated by Matt Newbery Professional.
All content on this website — including text, images, photography, branding, logos and design — is the property of Matt Newbery Professional or its licensors and is protected by intellectual property law. It may not be copied, reproduced or used without prior written permission.
You agree to use this website lawfully and not to misuse it, attempt to gain unauthorised access, or use it in any way that could damage or impair the site or the experience of other users.
We take care to keep the information on this website accurate and up to date, but it is provided for general guidance only and does not constitute medical advice. Treatment suitability is always determined at consultation.
This website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of any external site.
To the fullest extent permitted by law, Matt Newbery Professional shall not be liable for any loss arising from the use of, or inability to use, this website.
We aim to keep the website available at all times but do not guarantee uninterrupted access, and may suspend or withdraw it without notice.
We may update or change website content, including pricing and treatment information, at any time without notice.
These terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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